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The Center for Mindful Eating

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MEMBERSHIP FREQUENTLY ASKED QUESTIONS (FAQ'S)

How long is my membership active?

Your membership is active for 12 months from the date you join TCME and complete the payment.

Will my membership be automatically renewed?

Yes, memberships renewed after of 02/01/2020 will be eligible for automatically renewal. Upon your next renewal date, you will log in to your profile and follow the recurring payment process  to authorize automatic payments. 

Will I receive reminders about my membership renewal?

For those members who have not authorized automatic payments, you will receive a series of membership renewal reminders at 14, 7, and 0 days prior to the renewal date. If not renewed, an additional reminder is sent 7 days after your membership anniversary date. Be sure to set your spam filters to prevent these reminders from getting lost.


For those members who have authorized automatic payments,  you will receive an upcoming renewal reminder 10 days prior to your anniversary date.  It is recommended to check your payment information to be sure that it is up-to-date so that your membership renewal will not be delayed. You will receive a confirmation email once your renewal has been processed. If the renewal is unable to process for any reason, you will receive an email with instructions on how to correct the issue.

What is TCME's refund policy?

Membership Fees for new members are non-refundable

Automatic Renewal Membership Fees may be refunded within 30 days of the member renewal date so long as membership benefits were not utilized. 

Event Registration Fees will not be refunded for cancellations less than 5 days prior to an event. Events include but are not limited to webinars, community practice, and live events.

TCME Store purchases are provided for download immediately upon purchase and are therefore non-refundable. TCME Store purchases include but are not limited to Food for Thought Magazine, recorded webinars, and any other downloadable content. 

Partial refunds will not be made.

How can I cancel recurring payments?

You may cancel your membership at any time. Members whose account is set to auto-renew may simply log-in to their profile to cancel their membership. Once Logged in to your profile, go to 'Invoices and Payments'. Click 'Stop recurring payments'. Automatic payments will now be turned off and your membership will not renew. 

What type of payments do you accept?

Online payment is the preferred payment method of TCME. All purchases and membership payments made through our website are processed using Affinipay, our secure payment portal. 

Those unable to complete an online payment must contact info@TCME.org to make payment arrangements. Checks from within the United States and direct bank transfers for those outside the United States are accepted. 

What happens if I lose my password?

If you lost your password or are not sure if you are a member, please select the "forgot password" option on the membership log-in page

Do you offer discounted rates?

We offer both personal and professional community membership levels and discounted rates based on country of origin. We intend that no one is denied membership for financial reasons. Select your country of residence during the application process to see rates. The full fee schedule is listed here.

Do you have a scholarship program?

If you are unable to afford the cost of the membership according to your country of origin and membership type, please submit a Membership Scholarship Application.

Do you offer group rates? 

We offer organizational discounts starting at 5% off a 5-member* bundle and 10% off a 10-member* bundle. Contact us at info@tcme.org for more information.  

*Sponsorship includes many benefits, including member bundles. Explore sponsorship here.

How should I submit my membership application?

The membership application and fees are processed online. Start by selecting your country of residence to start your application. Follow the prompts and make your payment online. If you are unable to submit an online application, please contact info@tcme.org for further instruction.

Is my support of The Center for Mindful Eating tax deductible?

Yes, we are a tax-exempt 501 (c) 3 Non-Profit Organization, and your support is tax-deductible. Our US Tax ID number is: 38-3779241. Donate today!

How will TCME communicate with me regarding my membership?

We will email you a few times a month with information about upcoming events and membership benefits. Wild Apricot will send you emails when you register for webinars and when it is time to renew your membership. We respect your privacy and never provide your information to any other person or organization. 

How does TCME protect my information?

Wild Apricot manages our website and membership database, which processes your membership and event payments. Please see Wild Apricot's Privacy and Security statement regarding how your data is stored.

Still have questions?

Please email us at info@tcme.org.

 


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TCME is a member and donation supported 501(C)3 non-profit organization. We depend your generosity to make our mindful eating programs available. Make a tax deductible contribution on our donation page

The Center for Mindful Eating


PO Box 30033

Columbia, MO 65205


info@tcme.org

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